Booking FAQs

Booking FAQs folder

How can I request a group booking?
How can I request a group booking? In order to request a group booking, the organizer must send an email to booking@onyxum.support at least 40 to 45 d...
Thu, 9 Sep, 2021 at 11:39 AM
If I don’t book my hotel reservation included in a year, what will happen?
If I don’t book my hotel reservation included in a year, what will happen? When the package is valid for more than 1 year, and the Customer does not use ...
Thu, 3 Feb, 2022 at 12:33 PM
Is breakfast included?
Is breakfast included? Onyxum only offers accommodation services; meal plans are, therefore, not included in the packages. The availability of breakfa...
Tue, 18 May, 2021 at 3:21 PM
What are the package exchange terms and regulations?
Important: Exchange rules do not apply for used packages. The package exchange terms and regulations: The time limit to request an exchange for 1-ye...
Tue, 18 May, 2021 at 3:33 PM
What countries are included in worldwide packages?
What countries are included in worldwide packages? Worldwide packages include countries that are Members of the WTO (World Trade Organization).
Tue, 18 May, 2021 at 3:52 PM
What does 3-4 week delivery mean?
What does 3-4 week delivery mean? In order to book your hotel accommodation, you need to send a request for a booking at least three weeks before the...
Tue, 18 May, 2021 at 3:55 PM
What services does Onyxum offer?
What services does Onyxum offer? Onyxum offers multi-destination hotel package memberships all around the world. Depending on the membership type, eac...
Tue, 18 May, 2021 at 3:57 PM
What types of hotels are offered in Onyxum hotel booking lists?
What types of hotels are offered in Onyxum hotel booking lists?  Hotel suggestions range from 3 to 5-star hotels, depending on the following factors...
Tue, 18 May, 2021 at 4:01 PM