Booking FAQs

Booking FAQs folder

Are the Onyxum hotel packages refundable?
Are the Onyxum hotel packages refundable Yes - when a customer requests a refund within the specified guarantee period for an Onyxum product or servic...
Tue, 18 May, 2021 at 1:38 PM
How to renew Onyxum back office renew membership
Here we explain all the steps for renewing your back office membership. Before starting the process, you need to have a prepared e-wallet to activate your p...
Fri, 24 Sep, 2021 at 11:57 AM
Can I book a hotel in any city located within countries included in my package?
Can I book a hotel in any city located within countries included in my package? Yes; however, in some locations where the number of hotels is low, you...
Tue, 18 May, 2021 at 1:42 PM
What to do if my email is not accepting Onyxum's validation emails
Please kindly note that your email is not accepting our validation emails, please use the guide below to Validate your email.  Please make sure you use 1 D...
Mon, 1 Nov, 2021 at 11:27 AM
Can I change my Onyxum hotel package?
Can I change my Onyxum hotel package? Yes - In order to change your package, log in to your account and choose “my packages” from the main menu and th...
Tue, 18 May, 2021 at 1:45 PM
How many individuals can stay in one room?
How many individuals can stay in one room? Each room can be occupied by 1 to 2 adults. Accompanying children may be allowed depending on the hotel pol...
Tue, 18 May, 2021 at 2:11 PM
a minor who has registered on our platform
Notwithstanding the preceding, a minor between the age of 16 to 18 who has registered on our platform (www.onyxum.com) must immediately contact the Onyxu...
Mon, 1 Nov, 2021 at 12:07 PM
Can I give my Onyxum hotel package to someone else?
Can I give my Onyxum hotel package to someone else? The package can be given to first-degree relatives by paying an additional 10% of the price for eac...
Tue, 18 May, 2021 at 1:47 PM
Can the dates of the hotel reservation be divided to stay at different locations during different periods?
Can the dates of the hotel reservation be divided to stay at different locations during different periods? Yes, there is the option to split the dates...
Tue, 18 May, 2021 at 1:50 PM
How can I book my hotel room?
How can I book my hotel room? To send a booking request: Log in to your Onyxum account Go to the main menu Click on the Booking button At the...
Tue, 18 May, 2021 at 1:57 PM