Booking FAQs

Booking FAQs folder

Are the Onyxum hotel packages refundable?
Are the Onyxum hotel packages refundable Yes - when a customer requests a refund within the specified guarantee period for an Onyxum product or servic...
Tue, 18 May, 2021 at 1:38 PM
Can I book a hotel in any city located within countries included in my package?
Can I book a hotel in any city located within countries included in my package? Yes; however, in some locations where the number of hotels is low, you...
Tue, 18 May, 2021 at 1:42 PM
Can I change my Onyxum hotel package?
Can I change my Onyxum hotel package? Yes - In order to change your package, log in to your account and choose “my packages” from the main menu and th...
Tue, 18 May, 2021 at 1:45 PM
How many individuals can stay in one room?
How many individuals can stay in one room? Each room can be occupied by 1 to 2 adults. Accompanying children may be allowed depending on the hotel pol...
Tue, 18 May, 2021 at 2:11 PM
Can I give my Onyxum hotel package to someone else?
Can I give my Onyxum hotel package to someone else? The package can be given to first-degree relatives by paying an additional 10% of the price for eac...
Tue, 18 May, 2021 at 1:47 PM
Can the dates of the hotel reservation be divided to stay at different locations during different periods?
Can the dates of the hotel reservation be divided to stay at different locations during different periods? Yes, there is the option to split the dates...
Tue, 18 May, 2021 at 1:50 PM
How can I book my hotel room?
How can I book my hotel room? To send a booking request: Log in to your Onyxum account Go to the main menu Click on the Booking button At the...
Tue, 18 May, 2021 at 1:57 PM
How can I request a group booking?
How can I request a group booking? In order to request a group booking, the organizer must send an email to booking@onyxum.support at least 40 to 45 d...
Thu, 9 Sep, 2021 at 11:39 AM
If I don’t book my hotel reservation included in a year, what will happen?
If I don’t book my hotel reservation included in a year, what will happen? When the package is valid for more than 1 year, and the Customer does not use ...
Tue, 18 May, 2021 at 2:18 PM
Is breakfast included?
Is breakfast included? Onyxum only offers accommodation services; meal plans are, therefore, not included in the packages. The availability of breakfa...
Tue, 18 May, 2021 at 3:21 PM