What are the package exchange terms and regulations?
Created by: Rodrigo
Modified on: Tue, 18 May, 2021 at 3:33 PM
Important: Exchange rules do not apply for used packages.
The package exchange terms and regulations:
- The time limit to request an exchange for 1-year validity packages is 180 days and for packages with more than 1-year validity is 360 days.
- A 20 USD exchange fee, as well as any price difference, will be applied in order to exchange a package.
- Multiple packages cannot be exchanged for a single package (e.g. three 1-VP packages cannot be exchanged for a 3-VP package).
- Upgrades and exchanges may only be made with packages assigned the same points. For instance, 1VP to 1VP, 3VPs to 3VPs, etc.
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