How do I request a refund?

Refund procedure:

  1. Log in to your Onyxum account
  2. Go to the main menu and click on my package
  3. Choose the package for which you want a refund
  4. Click on refund
  5. Enter your transaction code (if applicable)
  6. Go to your email account and open the email you have received from Onyxum
  7. Click on Refund (This is the last action that finalizes your refund and cannot be undone.)