How can I request a group booking?
In order to request a group booking, the organizer must send an email to firstname.lastname@example.org at least 40 to 45 days before the desired travel dates, containing:
- The organizer’s Onyxum username?
- The exact number of required rooms?
- Booking time range (the period the organizer prefers to book the hotel for)?
- Destination city?
- The subject of the email must be “Group booking - the organizer’s full name.”
Upon receiving the request, Onyxum will start the booking process based on the following steps.
Step 1: Onyxum’s group booking operator will send the organizer a list of available hotels in the destination city of their choice. If there are no available hotels in the destination city, the request will be rejected.
Step 2: The organizer will choose and confirm one of the suggested hotels by replying to the same email.
Step 3: After receiving the confirmation, the operator will send a request to the chosen hotel to ensure that the necessary number of rooms is available on the preferred travel dates.
Step 4: After the rooms’ availability is confirmed, the organizer will receive an excel file from Onyxum, where they will fill in the required information on all the participants. Once the file is filled in, they should send it back to the “group booking operator” by replying to the same email.
Step 5: In this step, the list of group booking participants should be final since any change will affect and delay the entire booking process. The operator will start processing the booking request, in the course of which every participant will receive an individual invitation to the group booking by email.
Step 6: Each participant will need to confirm their participation by replying to the invitation letter and provide all the requested documents and information.
Step 7: Once the operator successfully receives confirmation from all the participants, each of them will receive their voucher by email.