Are the Onyxum hotel packages refundable


Yes - when a customer requests a refund within the specified guarantee period for an Onyxum product or service, the following refund policies may apply:


  • Full refund: if the request is made within 10 days of the purchase date, the customer will receive a full refund.
  • Partial refund: if the request is made between the 11th day and the 45th day of the purchase date, the customer will be charged a 30% service fee.
  • Before 45 days of the purchase date: the customer can extend the refund period by paying a preset fee on a monthly basis for a maximum of 3 months to extend the partial refund policy.
  • The fund will be transferred to the user’s Onyxum account within 24 hours via Ewallet.
  • Customers may be asked to submit a purchase receipt to be eligible for a refund.
  • The refund policy will not be applicable if the customer has already booked their hotel accommodation.