Are the Onyxum hotel packages refundable?
Created by: Rodrigo
Modified on: Tue, 18 May, 2021 at 1:38 PM
Are the Onyxum hotel packages refundable
Yes - when a customer requests a refund within the specified guarantee period for an Onyxum product or service, the following refund policies may apply:
- Full refund: if the request is made within 10 days of the purchase date, the customer will receive a full refund.
- Partial refund: if the request is made between the 11th day and the 45th day of the purchase date, the customer will be charged a 30% service fee.
- Before 45 days of the purchase date: the customer can extend the refund period by paying a preset fee on a monthly basis for a maximum of 3 months to extend the partial refund policy.
- The fund will be transferred to the user’s Onyxum account within 24 hours via Ewallet.
- Customers may be asked to submit a purchase receipt to be eligible for a refund.
- The refund policy will not be applicable if the customer has already booked their hotel accommodation.
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