Booking FAQs

Booking FAQs folder

What services does Onyxum offer?
Onyxum offers hotel points which can be used toward booking hotels all around the world. Onxyum Hotel Points are travel credits you can use towards bookings...
Mon, 23 Jan, 2023 at 9:22 AM
What types of hotels are offered in Onyxum hotel booking lists?
Hotel suggestions range from 3 to 5-star hotels. At Onyxum, we have made it our mission to provide our customers with the very best service delivery in the ...
Mon, 23 Jan, 2023 at 9:29 AM
How can I book my hotel room?
Onyxum has launched a feature to make the booking process easier and more advanced. Consequently, you are able to: Book your preferred hotel online via yo...
Fri, 3 Feb, 2023 at 4:45 PM
How many individuals can stay in one room?
Each room can be occupied by only those people whose name are on the hotel voucher.
Mon, 23 Jan, 2023 at 10:43 AM
What countries are included in worldwide packages?
Members of the WTO (World Trade Organization)
Mon, 23 Jan, 2023 at 10:48 AM
Can I book a hotel in any city located within countries included in my package?
Yes; however, in some locations where the number of hotels is low, your options may be limited or there may not be any availability.
Mon, 23 Jan, 2023 at 10:50 AM
How can I send a request to Onyxum?
For creating a new request, simply go to the "Support" section in the main menu and click on "New Ticket". You must then complete the f...
Mon, 23 Jan, 2023 at 11:10 AM
How can I request a group booking?
In order to request a group booking, the organizer must send an email to or form his back office with ticketing system to (Hotel inqu...
Mon, 23 Jan, 2023 at 1:19 PM
Can I give my Onyxum hotel package to someone else?
The rights to use the reservations included in a package can be given to first degree relatives (A first-degree relative is one's child, sibling or pare...
Fri, 10 Feb, 2023 at 11:47 AM
How can I give my hotel point to a family member?
a.     Have your family member registered as a Customer in (it is free). b.     Have the transfer fee ready in your Onyxum E-wallet (10% of the ...
Tue, 2 May, 2023 at 1:22 PM