Yes - when a customer requests a refund within the specified guarantee period for an Onyxum product or service, the following refund policies may apply:

  • Full refund: if the request is made within 21 days of the purchase date, the customer will receive a full refund.
  • The fund will be transferred to the user’s Onyxum account within 1 business days via Ewallet.
  • Customers may be asked to submit a purchase receipt to be eligible for a refund.
  • The refund policy will not be applicable if the customer has already booked their hotel accommodation.